Store Policies

CustomerService

All refunds will be given in the original form of payment. 

Textbook Refunds 

With a receipt and in original condition, textbooks may be returned for a full refund during the first week of class. If your course meets for the first time during the second week of classes, you have 3 days from the first day your class meets to return your textbook.   Any textbook purchased after the first week of class may be returned for a fullrefund within 3 days of purchase, with a receipt and in original condition. With proof of dropping or changing a class during the “nograde option” time period, textbooks may be returned for a full refund within 3 days of that action, with a receipt and in original condition.  

NEW TEXTBOOKS, to qualify for a FULL REFUND, must be returned in original condition and packaging. All access codes packaged with textbooks must be unopened and unused or the replacement price will be deducted. New textbooks may be refunded at the used textbook price depending on the condition of the textbook (if it has any marks, names or highlighting). Books purchased the week before finals and during finals week, will not be eligible for a full refund.  Textbooks purchased during these two weeks will receive Buyback pricing refunds. Buyback pricing is based on condition, edition, components (i.e. access codes, workbooks, and charts), whether it will be used on campus again and wholesale value.  Textbook Buyback is available everyday, all year during store hours. If you would like to return yourtextbook without a receipt, the refund price will be determined by the used textbook market value. 

eBooks

eBooks are refundable within 14 days of the first day of access, or thirty (30) days after the purchase is made, whichever occurs first.  Additionally, the University Store cannot fulfill refund requests if more than 10% of the product has been viewed and/or if any page(s) of the product has been printed.

Off campus students: 

You may ship textbook returns, but for a full refund, it must be postmarked within the first week of class. If your course meets for the first time during the second week of classes, the postmark must be 3 days from the first day your class meets.  You must include a Return/Exchange Form (included in your original shipment and available at bookstore.murraystate.edu), receipt or packing slip and the book must be in original condition.  For your protection, please use a shipping service that provides a tracking method.  Shipping and handling charges on textbook shipments are non-refundable. 

Summer Course textbook returns will have 3 days from the start of class for a full refund, with a receipt and in the original condition. 

General Merchandise Refunds 

Gift merchandise and all clothing (with tags attached) may be returned if in new condition. With a receipt, a full refund will be given in the original form of payment. Without a receipt, a refund will be issued in the form of a gift card or the item may be exchanged at the most current sale price.  Special order items, magazines, and review/test prep materials are NON-REFUNDABLE. Graduation regalia is Non-Refundable after the date of graduation.  Unopened computer software and electronics, includingcalculators and computer accessories, may be returned with a receipt for a full refund. Defective software, calculators, or computer accessories may be exchanged for an identical item. 

All Online Orders may be returned using the above conditions.  A Return/Exchange Form (included in your original shipment and available at http://www.murraystate.edu/Info/Bookstore.aspx) must be included with the package. For your protection, please use a shipping service that provides a tracking method. Shipping and handling charges are nonrefundable. 

 

Textbook Rental Agreement

In consideration for being allowed to rent textbooks, I agree to the following terms and conditions:

 

1. I understand that the rental textbook is property of the University Store. To rent a textbook, I must pay the textbook rental fee.  I understand that the rental fee is for one semester and the book must be returned even if needed for the following semester. By accepting the terms of the textbook rental program, I promise to return the rented textbook to the University Store in good, undamaged, and rentable condition and without excessive highlighting, underlining, or marking by 4:30 pm on the Friday of finals week.  If I am an extended campus student, I will return my rental to my extended campus office by this deadline. There is no grace period. If I drop a class or withdraw from school, I understand that textbook rental follows the same refund schedule as textbook purchases.

2. I authorize the University Store to place my records on hold and to charge my student account the difference in the rental price and the purchase price per rental textbook that is not returned by the due date, is lost or stolen, or is returned in a damaged condition that it is no longer rentable. Excessive highlighting, underlining, or marking of textbooks is not allowed and may result in the rented textbook being so damaged it is no longer rentable. I understand that I am responsible for collection costs that occur as a result of my account being placed with an internal collector or an outside collection agency. I understand that if I return someone else’s textbook and they do not return mine, I will remain responsible for my un-returned textbook.

3. I agree that all identifying stickers/labels on rental textbooks must remain intact and must not be removed, altered, or obliterated.

4. I understand that I can purchase the rental textbook for retail price minus the rental fee at any time during posted store hours prior to 4:30pm on the Friday of finals week by visiting the University Store or calling 1-800-749-8580 with a valid credit card. After this time, my student account will be charged the difference in the purchase price and rental price.

5. As a registered student at Murray State University, I have chosen to enter into this agreement with the University Store to rent a copy of this textbook that is required for my class and understand that a valid student ID is required at the time of rental. The University Store recognizes that extended campus students may not possess a valid student ID and therefore a valid M Number will be required to verify enrollment.