Store Policies

University Store Refund & Return Policy

Refund Method

All refunds will be issued using the original form of payment.

Inclusive Access Digital Course Materials

Inclusive Access digital course materials are non-refundable after the course add/drop deadline.

Students receive multiple email notifications prior to the deadline with instructions on how to opt out of the Inclusive Access program. Students who do not opt out by the published deadline will be charged for their course materials, and those charges are non-refundable.

Textbook Refunds

Standard Refund Period

Textbooks (including eBooks) may be returned for a full refund when all of the following conditions are met:

  • A valid receipt is presented.
  • The textbook is returned in its original condition.
  • The return is made during the first week of classes.

If your class meets for the first time during the second week of classes, you have three (3) days from the first class meeting to return your textbook for a full refund.

eBook Refunds

eBooks are eligible for a refund only if:

  • No more than 10% of the content has been viewed, and
  • No pages have been printed.

Once either of these limits has been exceeded, the eBook is no longer eligible for a refund.

Purchases Made After the First Week

Textbooks purchased after the first week of classes may be returned for a full refund within three (3) days of purchase, provided the textbook is in original condition and accompanied by a receipt.

Course Schedule Changes

Students who add, drop, or change a course during the University's official No Grade Option period may return affected textbooks for a full refund within three (3) days of the schedule change. Proof of the schedule change, the original receipt, and the textbook in original condition are required.

New Textbooks

To receive a full refund, new textbooks must be returned in new, original condition, including all original packaging.

  • All packaged access codes must be unopened and unused.
  • The replacement cost of any opened or used access code will be deducted from the refund.
  • New textbooks containing writing, highlighting, markings, or names may be refunded at the current used textbook value rather than the new purchase price.

Finals Week Returns

During Finals Week, textbooks are no longer eligible for a standard refund. Returns will receive the current Textbook Buyback value, if applicable.

Buyback values are determined by:

  • Physical condition
  • Current edition
  • Included components (access codes, workbooks, charts, etc.)
  • Future campus adoption
  • Current wholesale market value

Returns Without a Receipt

Textbooks returned without a receipt may be eligible for the current used textbook market value, if applicable.

Textbook Buyback

Textbook Buyback is available during the months of April, May, November and December during normal store hours.

Off-Campus Student Returns

Students who purchased textbooks through the University Store website may return textbooks by mail.

To qualify for a full refund:

  • The package must be postmarked within the applicable refund period.
  • If your class first meets during the second week of classes, the package must be postmarked within three (3) days of the first class meeting.
  • The shipment must include:
    • A completed Return/Exchange Form
    • Your receipt or packing slip
    • The textbook in original condition

For your protection, we strongly recommend using a shipping service that provides tracking.

Shipping and handling charges are non-refundable.

Summer Session Textbook Returns

For summer courses, textbooks (including ebooks) may be returned for a full refund within three (3) days from the first day of class, provided they are accompanied by a receipt and returned in original condition.

General Merchandise Returns

With a receipt, eligible merchandise will receive a refund to the original form of payment.

Without a receipt, refunds will be issued as a University Store gift card or the item may be exchanged at the current selling price.

Eligible merchandise includes:

  • Gift merchandise
  • Clothing with original tags attached and in new condition

The following items are non-refundable:

  • Special order items
  • Magazines
  • Review and test preparation materials

Graduation Regalia

  • Graduation regalia is non-refundable after the date of graduation.
  • Custom doctoral regalia is non-refundable once the order has been placed.

Software & Electronics

Unopened computer software, calculators, computer accessories, and other electronics may be returned with a receipt for a full refund.

Defective software, calculators, or computer accessories may be exchanged for the identical item within 30 days of purchase.

Laptops

Laptop computers are non-refundable. Any warranty or repair claims must be handled directly through the manufacturer.

Online Orders

Online purchases are subject to the same return policy outlined above.

Returns must include:

  • A completed Return/Exchange Form
  • The original receipt or packing slip

Customers are encouraged to use a shipping service that provides tracking.

Shipping and handling charges are non-refundable.

Textbook Rental Agreement

By renting a textbook from the University Store, you agree to the following terms:

1. Rental Terms

Rental textbooks remain the property of the University Store.

The rental fee covers one academic semester only, regardless of whether the textbook is needed for a future term.

Rental textbooks must be returned in good, rentable condition by 4:30 p.m. on the Friday of Finals Week.

Excessive highlighting, writing, underlining, water damage, missing pages, or other damage that prevents future rental is not permitted.

Extended Campus students must return rental textbooks to their designated Extended Campus office by the same deadline.

There is no grace period.

Students who withdraw from or drop a course are subject to the same refund policy that applies to textbook purchases.

2. Charges for Unreturned or Damaged Rentals

If a rented textbook is:

  • Not returned,
  • Lost,
  • Stolen, or
  • Returned in a condition that is no longer rentable,

the University Store is authorized to:

  • Place a hold on the student's records, and
  • Charge the student's account for the difference between the rental fee and the textbook purchase price.

Students are responsible for any collection costs resulting from unpaid charges.

Returning another student's rental textbook does not satisfy your own rental obligation.

3. Rental Identification Labels

All University Store rental labels and identification stickers must remain attached and may not be removed, altered, or damaged.

4. Purchasing a Rental Textbook

Students may purchase their rental textbook at any time prior to 4:30 p.m. on the Friday of Finals Week by paying the retail purchase price less the rental fee already paid.

Purchases may be completed in person at the University Store or by calling 1-800-749-8580 with a valid credit card.

After the rental deadline, any unreturned textbook will be charged according to the terms above.

5. Eligibility

Rental textbooks are available only to currently enrolled Murray State University students.

A valid Murray State student ID is required at the time of rental. Extended Campus students who do not possess a student ID must provide a valid M Number for enrollment verification.